Tutorials are a core user need for technical documentation. IBM Cloud Docs has hundreds of tutorial based content but they are buried within their individual subcollections. Additionally, other than “Getting started”, there is no guidance or structure for tutorials. This in return leaves inconsistent content across 200+ services. By taking a look through our Usabilla feedback, our team observed several opportunities to improve the tutorials experience.
Our users want to be able to navigate tutorials with ease of navigation. 📍
Given that this is an intuitive AI system... How come it is so hard to navigate through the tutorials with no interactivity whatever? It is deeply frustrating and not a good advertisement for what is clearly possible. I cannot even query in plain English how to find what I want! Oh the irony" Received November 2017
Our users want to accomplish their goal. 🎯
simply does not work fields are read only, app name will not save, cannot enter in anything regarding tokens, urls etc... I would say more but I have already waste enough time"
Received November 2018
Our users expect documentation information to be current and correct. 🧐
I'm spending time to go through the sight follow every step as best as i can. Next thing i find out is that an important link is not working.
Received July 2019