As with any grand adventure, there must be a beginning. In this case, my product team had been gathering Usabilla feedback around the lackluster search experience within IBM Cloud Docs. Emerging themes included:
Phrases vs. Keywords ⌨️
I'm looking for something specific, but the more terms I enter in the search box trying to narrow down the results, the more results I actually get. Plus the fact that only a couple of results show on the page at a time, it's quite pedantic trying to go through the search results to find what I'm looking for.
Too many results 😵
Searched the documentation for "kubernetes pricing". There are 792 (!!!) search results. And the pricing information for Kubernetes is not even listed in the top 20!!! How you would expect customers to find relevant information with such poor search mechanism?
It's incredibly difficult to scan search results for relevant content. Titles and a broken sentence or two really aren't enough. What products am I looking at? Could we at least get a category, like Security or DevOps?
Support feedback ⛑
There is literally no documentation for VMWare outside of VMWare Solutions (Paas) even though there are multiple offerings in IBM Cloud including IaaS offerings. The searches I ran with - solutions all return 0 results. This means that out of all the offerings only 1 has any documentation at all.